Terms and Conditions
Effective Date: 26/01/2025
Last Updated: 26/01/2025
1. General Provisions
1.1. These Terms and Conditions (hereinafter referred to as “Terms”) are a legally binding document that sets out the rights, obligations, and responsibilities of both the buyer (customer) and the seller (Nature’s Element Limited, referred to as “we,” “us,” or “our”) when purchasing goods via our online store at www.natureselement.eu.
1.2. We reserve the right to modify, update, or amend these Terms in compliance with Irish consumer law. Any changes will be published on our Website. The version of the Terms in force at the time of placing an order shall apply.
1.3. Eligibility to Purchase
Customers may purchase from our online store if they meet the following conditions:
- They are legally capable individuals aged 18 or older.
- They are legal entities or their authorized representatives.
- They accept and comply with these Terms. 1.4. The contract between the Buyer and Seller is considered valid once the Buyer places an order and the Seller confirms it via email.
2. Privacy & Personal Data Protection
2.1. When placing an order, customers may purchase as a guest or register an account. 2.2. We collect essential personal data (name, address, phone number, email) required for order processing and customer support.
2.3. We process personal data in compliance with GDPR and Irish Data Protection Laws. See our Privacy Policy for more details.
2.4. Customers can opt-in for marketing communications and unsubscribe anytime.
3. Order Process, Pricing & Payment
3.1. Customers may shop 24/7 via our online store. Orders are processed within business hours.
3.2. Product Prices: Prices are listed in EUR (€), inclusive of VAT where applicable. 3.3. Payment Methods:
- Secure payment via Stripe (Credit/Debit Cards).
- Bank transfer (details provided at checkout).
- Payments must be received in full before order processing begins.
4. Shipping & Delivery
4.1. Delivery Options & Costs:
- Orders over €50: Free shipping within Ireland.
- Orders under €50: Shipping charges apply (displayed at checkout).
- Available delivery options: An Post or Courier Service.
- Orders can also be collected from our premises at Dublin Road, Blessington, Co. Wicklow, W91HFN5, Ireland. 4.2. Delivery Timeframes:
- Standard delivery: 2-5 business days within Ireland (subject to stock availability).
- International shipping: Varies depending on the destination.
- If there is a delay, we will inform customers immediately. 4.3. Receiving Orders:
- Customers must provide accurate delivery details and accept delivery.
- If the order is delivered to the address provided, we are not responsible for lost or stolen packages.
- Upon receipt, customers should inspect the package and report any visible damage.
5. Returns & Refund Policy
5.1. Defective or Incorrect Products:
- If a product is damaged, defective, or incorrect, customers must notify us within 48 hours of delivery via info@natureselement.eu or +353 (0) 45 913 242.
- Customers must provide photographic evidence of defects.
- The product can be returned with the courier upon delivery, or a replacement/refund will be arranged.
- We cover return shipping costs for defective or incorrect items. 5.2. Non-Returnable Items:
- Opened or used food products.
- Items that are undamaged and meet the quality standards.
- Personal preferences, such as taste or texture, are not valid grounds for a return.
- Other cases as specified under Irish consumer protection laws. 5.3. Change of Mind Returns:
- Customers have 14 days under Irish consumer rights law to return an unused product.
- Items must be sealed, in original packaging, and unused.
- Return shipping costs are the customer’s responsibility.
6. Customer Responsibilities
6.1. Customers must provide accurate information during checkout and maintain their account details up to date. 6.2. Customers must not share their account login details with third parties. 6.3. If a customer suspects unauthorized account access, they must inform us immediately. 6.4. By purchasing, the customer agrees to comply with these Terms & Irish consumer laws.
7. Seller’s Rights & Responsibilities
7.1. We reserve the right to:
- Cancel orders due to fraudulent activity or inaccurate information.
- Restrict access to our online store if a customer violates the Terms. 7.2. We are not responsible for:
- Delays due to courier services, weather, or unforeseen circumstances.
- Slight variations in product appearance due to monitor differences. 7.3. We commit to respecting customer privacy and ensuring a secure shopping experience.
8. Dispute Resolution
8.1. Customer Support: In case of any issues, please contact us at info@natureselement.eu. 8.2. Legal Compliance: These Terms comply with Irish consumer protection laws, including the Consumer Rights Act 2022. 8.3. If a dispute cannot be resolved amicably, it may be referred to the Competition and Consumer Protection Commission (CCPC) or the Irish courts.
9. Final Provisions
9.1. These Terms are governed by the laws of Ireland. 9.2. If any provision of these Terms is found invalid, the remainder shall remain in effect. 9.3. We may modify these Terms as necessary and publish updates on our Website.
📧 For questions, contact us: info@natureselement.eu
📍 Address: Dublin Road, Blessington, Co. Wicklow, W91HFN5, Ireland
